Question 1

How long does it take to implement?

Accepted Answer

Many factors go into creating a implementation plan and timeline. How long your project takes is dependent on your project size and the division of labor between KnarrTek and your company. For the most basic implementations, you could be up and running in a weekend. Streamlining a high-efficiency industrial operation will take more time, but if you have specific timing targets or goals, we can set you on the right path of support and product education that will make your specific team successful - even taking into account your staff's existing workload.

Question 2

How much will it cost me?

Accepted Answer

This depends on your project size but on average each account could budget $1000 per month with an initial investment between $15-25k in support services to get up and running. The division of labor between KnarrTek and your company, and project size dictate the total investment for your system.

Question 3

Does your software integrate with my ERP or Accounting system?

Accepted Answer

KnarrTek can facilitate connections between our Bellhawk Software and several accounting and ERP systems via our partner software, MilramX. Bellhawk is a flexible system which does not have a standard interface to any system, but with MilramX, can have a purpose-built interface to work with your facility's needs. From CAD to QuickBooks, KnarrTek can assemble a solution for you.

Question 4

Can I print my own barcodes out of your system?

Accepted Answer

Yes! You can print your own barcodes through an integration with the BarTender software made by Seagull Scientific, whose 885 global partners count on it for unflappable reliability. BellHawk integrates with this system through their SDK, ensuring consistency and compatibility.

Question 5

Can I capture my own custom information within the system?

Accepted Answer

Yes! Customization is in our DNA. BellHawk allows you to capture custom information using our User Defined Parameters module that comes for free with any base BellHawk system, whether you use the BellHawk Cloud service, or any combination of our on-site IIOT solutions.

Question 6

How do you access the software?

Accepted Answer

You access our BellHawk software via a web browser on a desktop or handheld device, via internet or intranet.

Question 7

What are "DALs" and "CALs"?

Accepted Answer

CALs, or Client Access Licenses, are usually assigned to managers who are managing inventory or creating orders in BellHawk. A DAL, or Device Access License, relates to the number of pieces of equipment or stations out on the floor.

You can create an unlimited amount of users using a single DAL, allowing for kiosks to be made or having people from multiple shifts using the same device. This allows the pricing the stay lower and not be "one-to-one" for the number of people out on the floor.

Question 8

Can I see a demo of the software?

Accepted Answer

Yes, of course!  To do a demo for your team, we will need specific information from you about the flow of information and the information you want to capture, then we can show you what BellHawk can do to improve your facility's performance.

Question 9

What type of equipment do I need to run your software?

Accepted Answer

You just need equipment that has a barcode scanner and either an integral web browser or is connected to a PC with a web browser.

If you are label printing you need to make sure the printer meets your printing requirements.

For a facility-wide implementation, we can demonstrate how BellHawk can keep tabs on workers, containers, and process flows, to help you fully optimize your operation.

Question 10

Can you provide references for other people in my industry who have implemented this type of system?

Accepted Answer

Yes of course! Contact us with a bit more information about your needs and we can provide you with the most relevant references.